/ Legal /

Last Updated:

Accessibility Statement

Last Updated: [TO BE SET ON PUBLICATION]

Our Commitment

Dream Aesthetic is committed to making our website accessible to everyone, including people with disabilities. We believe that everyone should be able to learn about aesthetic medicine, explore treatment options, and contact our clinic without barriers.

We are continuously working to improve the accessibility of our digital experience and we welcome feedback from our visitors.

Accessibility Standard

Our goal is to conform to Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities including auditory, cognitive, neurological, physical, speech, and visual disabilities.

Conformance Status

This website is partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content do not yet fully conform to the accessibility standard. We are actively working to address remaining gaps.

Accessibility Features

Our website includes the following accessibility features:

  • Keyboard navigation. All interactive elements (links, buttons, forms, the 3D treatment visualizer) can be operated using a keyboard. Visible focus indicators show the currently focused element.
  • Screen reader support. Pages are structured with semantic HTML and ARIA landmarks. Images include descriptive alternative text. Form fields include accessible labels and error messages.
  • Color contrast. Text and interactive elements meet or exceed WCAG 2.1 AA contrast ratio requirements (4.5:1 for normal text, 3:1 for large text).
  • Resizable text. Text can be resized up to 200% without loss of content or functionality.
  • Reduced motion. Users who set the prefers-reduced-motion system preference will see reduced or eliminated animations.
  • Captioned video. Video content includes captions or transcripts where applicable.
  • Skip-to-content link. A skip link allows keyboard users to bypass repeated navigation.
  • Consistent navigation. Navigation appears in the same location and order on every page.
  • Language declaration. Pages declare their language in HTML so screen readers pronounce content correctly. Spanish pages are marked as lang="es"; English pages as lang="en".

Known Limitations

Despite our best efforts, the following accessibility limitations are currently known:

  • 3D treatment visualizer. The interactive 3D face model is a visual exploration tool. We provide:
    • A non-3D alternative interface for users who prefer text-based exploration of treatments;
    • Comprehensive text descriptions of every procedure presented in the visualizer;
    • The ability to access all treatment information through standard service pages without using the 3D visualizer. We do not currently provide audio descriptions of the visualizer's animation sequences. We are evaluating ways to improve this.
  • Embedded third-party content. Some content embedded from third-party platforms (such as Instagram embeds or video players) may not fully conform to accessibility standards. We work with our vendors to improve this and are exploring alternatives.
  • PDF documents. Some downloadable PDF documents (membership packets, gift card receipts) may not be fully tagged for accessibility. Please contact us if you need an accessible version of any specific document.
  • Before/after image galleries. Image galleries include alternative text but additional descriptive context may be limited.

Assistive Technology Compatibility

The website is designed to work with the following assistive technologies and browsers:

  • Screen readers: NVDA, JAWS, VoiceOver (macOS and iOS), TalkBack (Android)
  • Browsers: the two most recent major versions of Chrome, Firefox, Safari, and Edge
  • Voice control: Voice Control on macOS and iOS, Dragon NaturallySpeaking

The website may not be optimized for older assistive technologies or browsers. If you encounter difficulty, please let us know and we will work to assist you directly.

Testing and Continuous Improvement

We test our website using a combination of:

  • Automated accessibility scanning (axe-core in our development pipeline);
  • Manual keyboard navigation testing;
  • Screen reader testing during major releases;
  • Periodic third-party accessibility reviews.

Our most recent accessibility review was completed on [DATE TO BE SET]. We schedule reviews at least annually and after major design changes.

Feedback and Contact

If you experience an accessibility barrier on our website, or have suggestions for improvement, please contact us. We aim to respond within 5 business days.

Email: accessibility@yourdreamaesthetic.com Phone: +1 (346) 539-2104 Mail: Dream Aesthetic, 20923 Kingsland Blvd, Katy, TX 77450

When contacting us, please provide:

  • The web page where you experienced the issue (URL);
  • A description of the issue;
  • The assistive technology and browser you were using (if relevant);
  • Your contact information for follow-up.

Alternative Access

If you are unable to access information on our website due to an accessibility barrier and need urgent assistance, please call or email us. We are committed to providing the information you need through alternative channels including:

  • Phone call assistance;
  • Email correspondence;
  • In-person consultation at our clinic.

Compliance with Legal Standards

We work to comply with applicable accessibility laws and regulations, including:

  • Americans with Disabilities Act (ADA) Title III, which prohibits discrimination on the basis of disability in places of public accommodation;
  • Section 508 of the Rehabilitation Act, where applicable;
  • Texas Accessibility Standards for state services where applicable.

This statement is intended to inform users of our accessibility commitment and the current state of our website. It does not constitute a legal commitment beyond what is required by applicable law.

Founder: Dr. Bárbara Ortiz, DNP · Medical Director: Dr. Zockazock, MD · Texas medical license: S1026 · NPI: 1215381900

Chat with us